This Privacy Policy (“Privacy Policy”) describes how MYFUNDBOX, GmbH(collectively, “MYFUNDBOX,” “us,” “we,” or “our”) collect, use, and share personal information in connection with our website at https://myfundbox.com/ and any other websites or digital properties that we operate and that post a link to this Privacy Policy (collectively, the “Site”), and our payment processing, gift card program, and other products and services (together, the “Services”).

We may change this Privacy Policy from time to time by posting the updates to this page. We advise you to review this page regularly to stay informed and to make sure that you keep up to date with any changes. If we make material changes to this Privacy Policy, we will post those changes to this Privacy Policy and update the “Last Updated” date above.  If required by law, we will notify you about material changes by email, through posting a notification when you log into our website or when you open our mobile application, or through another manner that is reasonably expected to reach you. In all cases, your continued use of the Services following posting of changes constitutes your acceptance of such changes.

1.  COLLECTION OF PERSONAL INFORMATION

1.1.  Personal Information. The following are categories (with non-exhaustive examples) of personal information we may collect about you:

• Contact data (such as first and last name,  postal address, telephone number, and email address)
• Business data (such as your company name, legal form, business type, nature and purpose of your business, business address, business telephone number)
• Online identifiers (such as IP address and other unique identifiers)
• Device data (such as device ID, computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, and general location information such as city, state or geographic area)
• Account and Transaction data (such as username, profile information, transaction id from partners or payment gateways)

1.2.  Sources of Personal Information.  We obtain the categories of personal information listed above via the following categories of sources:

• Personal Information You Provide. MYFUNDBOX collects personal information when you voluntarily submit it to us. For example, we may collect or receive personal information when you create an account on the Services, register with us as a merchant, sign up to receive our promotional communications, use or access the Services through the Site or the App, participate in one of our surveys or other promotions, submit a request to our customer service team, interact with our social media pages or otherwise interact with us or other Users through the Platform.
• Automatic Collection. MYFUNDBOX may indirectly collect other information from you automatically through the Services. For example, we collect some personal information automatically using cookies or other online tracking technologies as described in our Cookie Policy, available at https://myfundbox.com/cookie-policy-eu-2.
• Third Parties. MYFUNDBOX may receive personal information about you from other third party sources. For example, we receive personal information from our affiliates, business partners, social media sites, or companies that provide personal information to supplement what we already know about you (including identity verification companies and data providers). We may merge or combine such personal information with the other personal information we collect about you.

2.  USE OF PERSONAL INFORMATION

We use personal information for various purposes, including for the purposes set out below and as otherwise described in this Privacy Policy or at the point of collection:

2.1.  To Provide Our Products and Services.  We use personal information collected about you in order to provide our products and services, including to process your orders and transactions and facilitate delivery, process gift cards, respond to your inquiries and requests, and to deliver all relevant information to you including transaction receipts, payout reports, security alerts and support messages.

2.2.  To Improve Our Products and Services.  We use personal information collected about you in order to improve and personalize our Services, conduct research surveys, understand and analyze usage trends and user preferences, diagnose technical issues, prevent fraud, and develop new features and functionality. For instance, we may enable features in our mobile applications specific to your business.

2.3.  Direct Marketing and Interest-Based Advertising.  We may use personal information collected about you to communicate with you and inform you about any promotions, incentives and rewards offered by us and/or our partners.  For example, we may use cookies or other online tracking technologies to provide customized advertisements, content, and information; monitor and analyze the effectiveness of marketing activities; and track your entries, submissions, and status in any promotions.  These might be third party offers we think you might find interesting.  These communications may come in the form of interest-based advertising using information gathered across multiple websites, devices, or other platforms.

2.4.  To Set Up Your Account.  We use your personal information to establish your account.  For example, this may include verifying your age, date of birth, and place of residence.  If you set up an account to use our Services, we will use the registration information you provide in relation to that account creation to create, maintain, customize, and secure your account.    

2.5.  Identity Verification and Merchant Registration.  If you apply to be a merchant, we use your personal information to verify your identity and determine eligibility for some of our products, services, and promotions.  For example, this may include verifying your business data, financial information, criminal history and other information we may be required to process for compliance with anti-money laundering and other laws and fraud prevention.  

2.6.  Compliance and Safety.  We may use information collected about you to protect our rights and to investigate and prevent fraud or other illegal activities and for any other purpose disclosed to you in connection with our Services.  We also use personal information to maintain the security, and integrity of our Services, the products and services we offer, our databases and other technology assets, our business, and other users.

2.7.  To Communicate with You.  We may communicate with you about your account or our relationship.  We may also contact you about this Privacy Policy or the terms that govern the Services or our other products or services.

2.8.  As Required by Law.  We use personal information to respond to requests from law enforcement and as required by applicable law, court order, or government investigation.

3.  SHARING OF PERSONAL INFORMATION

We may share your personal information with the entities and individuals listed below or as otherwise described in this Privacy Policy or at the point of collection.

3.1.  Related Companies.  We may share information collected about you with any member of our group of companies, including subsidiaries, our ultimate holding company and its subsidiaries. For example, we will share your personal information with our related companies to provide our products and services to you, where other companies within our group perform components of the full service offering. These other services include customer support, legal compliance and fraud monitoring, settlements and internal audit.

3.2.  Service Providers.  We share personal information with third parties and individuals who perform functions on our behalf and help us run our business.  For example, service providers that help us process payment transactions for you include fraud prevention and verification service providers, financial institutions, processors, payment card associations and other entities that are part of the payment and collections process.  Service providers also help us perform website hosting, app design, maintenance services, database management, web analytics, app analytics, billing, payment processing, credit risk reduction, marketing, and other purposes.

3.3.  Advertising Partners.  We may also share personal information collected about you with third parties who we partner with for advertising campaigns, contests, special offers or other events or activities in connection with our Services, or that collect information about your activity on the Site and the App and other online services to help us advertise our products and service, and/or use hashed customer lists that we share with them to deliver ads to you and to similar users on their platforms.

3.4.  Business Transferees.  We may disclose personal information collected about you with third parties in connection with any business transaction (or potential transaction) involving a merger, sale of company shares or assets, financing, acquisition, consolidation, reorganization, divestiture, or dissolution of all or a portion of our business (including in connection with a bankruptcy or similar proceedings).

3.5.  Authorities and Others.  We may also disclose information collected about you if (i) disclosure is necessary to comply with any applicable law or regulation; (ii) to enforce applicable terms and conditions or policies; (iii) to protect the security or integrity of our Services; (iv) to protect our rights; and (v) for the compliance and safety purposes set forth in Section 2.

3.6.  Professional Advisors.  We may share your personal information with our professional advisors, such as lawyers, auditors and insurers, where necessary in the course of the professional services that they render to us.

3.7.  Business Partners.  We may share your personal information with our business partners, such as lenders and other companies who facilitate merchant enrollment.

3.8.  Gift Cards.  If you send a gift card through the Services and provide your name or other personal information, we will disclose that information to the gift card recipient.  We may also share personal information with merchants about gift card purchasers and recipients, including contact information.  Please note, we are not responsible for the privacy practices of merchants who use our Services or offer gift cards for sale through our Services.

4.  SECURITY

No method of transmission over the Internet, or method of electronic storage, is fully secure.  While we use reasonable efforts to protect your personal information from the risks presented by unauthorized access or acquisition.

5.  OTHER WEBSITES AND SERVICES

Below you can find further information about our web analysis services:

1. Analysis tools . The following table shows details of the tools we use that use cookies or other analysis technologies:

providers

Contact

service

Data protection notice

Google Analytics

This is a web analysis service by Google Inc. The information about your use of our website (including your IP address) that is collected via a cookie, is transferred to a Google server in the US and is stored there. IP addresses are anonymized, therefore it is not possible to assign it to you (IP masking). The information is used to analyse the use of our website, to create reports about website activities for us and to provide us with further services that are connected with the use of our website and internet. The data you have entered while using our service will not be merged with other data that is collected via Google in any way

https://www.google.com/policies/privacy/

Full Story

1745 Peachtree Rd NW Suite G, Atlanta, GA 30309, United States

users interaction

https://www.fullstory.com/legal/privacy

Intercom

55 2nd Street, 4th Fl., San Francisco, CA 94105, USA;

context of customer support, in order to manage customer requests.

https://www.intercom.com/legal/privacy

Mailchimp

Atlanta, Georgia, United States

CRM used to do automation with workflow and marketing Emails campaigns

https://mailchimp.com/legal/

Sendgrid

645 Harrison Street, Third Floor, San Francisco, California 94107

Transactional Emails were sent through Sendgrid

https://www.twilio.com/legal/privacy

Canva Pro

Sydney, Australia

Social Media images designing

https://www.canva.com/policies/privacy-policy/

Close

San Francisco, California

Sales automation tool

https://www.close.com/privacy

Instantly

Cold Email Outreach

https://instantly.ai/privacy

6.  YOUR CHOICES

6.1.  Access to Your Personal Information.  You may request access to your personal information by contacting us as described below.  

6.2.  Changes to Your Personal Information.  You may make changes to your personal information by logging into your account and updating or correcting your profile and registration information.  You may also request to change your personal information by contacting us as described below.

6.3.  Deletion of Your Personal Information.  Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  If you wish to delete any of your personal information, you may contact us as described below.  We will grant a request to delete information as required by law, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.  Except as provided above, we will delete, aggregate, or de-identify all of your personal information as described in this subsection within the timeframes required by law.

6.4.  Promotional Emails.  You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us as described below.  You may continue to receive service-related and other non-marketing emails.  If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message.

6.5.  Cookies.  Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. For more information about your choices in connection with cookies and similar technologies, see out Cookie Policy, available at https://MYFUNDBOX.com/cookies/.

6.6.  Interest-Based Advertising.  We participate in interest-based advertising. For more information on your choices in connection with these practices, see our Cookie Policy, available at https://myfundbox.com/cookies/.

6.7.  Privacy Settings and Location Data.  Users of our App can disable our access to their device’s precise geolocation in their mobile device settings.

6.8.  Do Not Track.  Some browsers may be configured to send “Do Not Track” signals to the online services that you visit.  We currently do not respond to “Do Not Track” or similar signals.  To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

6.9.  Declining to Provide Information. We need to collect personal information to provide certain services.  If you do not provide the information requested, we may not be able to provide those services.

7.  EXERCISING YOUR PRIVACY RIGHTS

When exercising the rights or options described in this Privacy Policy, the following guidelines apply:

• No Fee Usually Required.  You will not have to pay a fee to access your personal information (or to exercise any of the other rights).  However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.
• What We May Need from You.  When exercising your rights or otherwise assisting you, we may need to request specific information from you to help us confirm your identity.  This is a security measure to ensure we do not disclose personal information to any person who is not entitled to receive it.  We may also contact you to ask you for further information in relation to your request to speed up our response.
• Time to Respond.  We try to respond to all legitimate requests within 30 days of your request.  Occasionally it may take us longer than 30 days to respond, for instance if your request is particularly complex or you have made a number of requests.  In this case, we will notify you of the delay, and may continue to update you regarding the progress of our response.
• No Discrimination.  You will not be subject to discrimination as a result of exercising the rights described herein.  In some cases, when you exercise one of your rights, we will be unable to comply with the request due to legal obligations or otherwise, or we will be unable to provide you certain products or services.  These responses are not discrimination and our reasons for declining your request or ceasing services will be provided at that time.
• Authorized Agent. You may designate an authorized agent to make a request on your behalf.  In order to designate an authorized agent to make a request on your behalf, you must provide the requester’s identification information, the authorized agent’s identification information, and/or any other information that we may request in order to verify the request or the agent’s authority.

8.  CONTACTING US

If you have questions or concerns about our Privacy Policy or any other privacy or security issue, or wish to request to exercise one of the rights described in this Privacy Policy,

please contact us by email at

support@myfundbox.com or

by phone at +49 1590 6158719